Customer Service Week is a national event devoted to recognizing the importance of customer service and honoring the people on the front lines of the service revolution. The International Customer Service Association (ICSA) began Customer Service Week in 1988. In 1992 the U.S. Congress proclaimed Customer Service Week a nationally recognized event, celebrated annually during the first full week in October.

Since 1988, the Customer Service Group has sponsored the official Customer Service Week program. The group provides how-to information; celebration materials imprinted with the official Customer Service Week logo; and inspiration from the hundreds of service and support professionals who share their celebration stories, plans and ideas.   More detail...