ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation.

Organized in 1981 by a group of 59 customer service management professionals, today's ICSA has come a long way! Globally, our membership tops 700 and we offer a full range of programs that provide members with a forum for sharing knowledge and experience, searching for solutions and networking with other customer service management professionals.

ICSA members are managers, directors, vice-presidents, owners and CEOs of companies of all types and sizes in virtually every industry -- manufacturing and non-manufacturing -- from the Fortune 500 to the emerging blue chip giants of the twenty-first century.   More detail...